Cozie Homefit


Cozie nv - Head Office: Simon Bolivarlaan 34 - 36, 1000 Brussel

1.      Introduction

1.1     We are committed to safeguarding the privacy of our website visitors; in this privacy notice we explain how we will treat your personal information.

1.2     We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2.       Collecting personal information

2.1     We may collect store and use the following kinds of personal information:

(a)     Information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.

(b)     Information that you provide to us when registering with our website including your email address;

(c)     Information that you provide when completing your profile on our website including your name, address, phone number, e-mail address, house specifications, language, home situation;

(d)     Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address;

(e)     Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services including the timing, frequency and pattern of service use;

(f)      Information relating to any purchases you make of our goods / services / goods and/or services or any other transactions that you enter into through our website including your name, address, telephone number, email address and card details;

(g)     Information that you post to our website for publication on the internet including your user name and the content of your posts;

(h)     Information contained in or relating to any communication that you send to us or send through our website including the communication content and metadata associated with the communication;

(i)      any other personal information that you choose to send to us;


All obtained information is in line with the Data Minimisation principle.


2.2     Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy. 3.  Using personal information

3.       Using Personal Information

3.1     Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2     We may use your personal information to:

(a)     Administer our website and business;

(b)     Personalise our website for you;

(c)     Enable your use of the services available on our website;

(d)     Send you goods purchased through our website;

(e)     Supply you with services purchased through our website;

(f)      Send statements, invoices and payment reminders to you, and collect payments from you;

(g)     Send you marketing commercial communications;

(h)     Send you email notifications that you have specifically requested;

(i)      Send you our email newsletter; if you have requested it you can inform us at any time if you no longer require the newsletter;

(j)      Send you marketing communications relating to our business or the businesses of carefully selected third parties which we think may be of interest to you, by post or by email or similar technology you can inform us at any time if you no longer require marketing communications;

(k)     Provide third parties with statistical information about our users but those third parties will not be able to identify any individual user from that information;

(l)      Deal with enquiries and complaints made by or about you relating to our website;

(m)    Keep our website secure and prevent fraud;

(n)     Verify compliance with the terms and conditions governing the use of our website including monitoring private messages sent through our website private messaging service;

(o)     Forward the information given by you to our installation partners in order respond to your request;(Maybe not necessary because of 4.2)

3.3     If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4     Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

3.5     We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

3.6     All our website financial transactions are handled through our payment services provider. You can review the provider's privacy policy at We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4.       Disclosing personal information

4.1     We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2     We may disclose your personal information to any member of our group of companies this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes set out in this policy.

4.3     We may disclose your personal information:

(a)     to the extent that we are required to do so by law;

(b)     in connection with any ongoing or prospective legal proceedings;

(c)     in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk;

(d)     to the purchaser or prospective purchaser of any business or asset that we are or are contemplating selling; and

(e)     to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.4     Except as provided in this policy, we will not provide your personal information to third parties.

5.       International data transfers

5.1     Information that we collect may be stored and processed in and transferred between any European countries to enable us to use the information in accordance with this policy.

5.3     Personal information that you publish on our website or submit for publication on our website may be available, via the Internet, around the world. We cannot prevent the use or misuse of such information by others.

5.4     You expressly agree to the transfers of personal information described in this Section 5.

5.5     Additionally, in respect of the Interactions, this includes recordings (sound and/or video) of the conversation(s), demo(s) and/or presentations being the subject matter of that Interaction (“Recordings”). You represent that you are entitled to give consent to this Privacy Policy on behalf of the other participants on your side of the Interaction.

5.6     We may employ third party companies and individuals to facilitate our service, to provide the service on our behalf, to perform Site-related services (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Site’s features) or to assist us in analyzing how the Site and service are used. These third parties have access to your Personal Data only for purposes of performing these tasks on our behalf.

5.7     Cozie NV. may sell, transfer or otherwise share some or all its assets, which may include your Personal Data, in connection with a merger, acquisition, reorganization or sale of assets of Cozie NV. or parts of it, or in the event of bankruptcy.

6.       Retaining personal information

6.1     This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2     Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3     Notwithstanding the other provisions of this Section 6, we will retain documents including electronic documents containing personal data:

(a)     to the extent that we are required to do so by law;

(b)     if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)     in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk.

7.       Security of personal information

7.1     We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2     We will store all the personal information you provide on our secure (password- and firewall-protected) servers of our digital partners.

7.3     All electronic financial transactions entered into through our payment module will be protected by encryption technology.

7.4     You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.5     You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8.       Amendments

8.1     We may update this policy from time to time by publishing a new version on our website.

8.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3     We may notify you of changes to this policy by email or through the private messaging system on our website.

9.       Your rights

9.1     You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

 (a)    the supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.

9.2     We may withhold personal information that you request to the extent permitted by law.

9.3     You may instruct us at any time not to process your personal information for marketing purposes.

9.4     In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10.     Third party websites

10.1    Our website includes hyperlinks to, and details of, third party websites.

10.2    We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11.     Updating information

11.1    Please let us know if the personal information that we hold about you needs to be corrected or updated.

12.     Cookies

12.1    Our website uses cookies.

12.2    A cookie is a small file containing an identifier a string of letters and numbers that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.3    Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.4    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.5    We use only session cookies / only persistent cookies / both session and persistent cookies on our website.

12.6    The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a)     we use cookie on our website to recognise a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website's usability / analyse the use of the website / administer the website / prevent fraud and improve the security of the website / personalise the website for each user / target advertisements which may be of interest to specific users;

12.7    Most browsers allow you to refuse to accept cookies; for example:

(a)     Internet explorer

1.    In Internet Explorer, select the Tools button, and then select Internet options.

2.    Select the Privacy tab, and under Settings, select Advanced and choose if you want to allow, block or be prompted for first and third party cookies.


(b)     Firefox

1.    Click on the menu button and choose about.

2.    Select Privacy.

3.    Click on advanced settings

4.    Uncheck the box which asks you to accept cookies of websites.

5.    Close the about – preferences page and all modified settings will be saved automatically.


(c)     Chrome

1.    Open Google Chrome on your desktop.

2.    Click in the upper right corner on followed by a click on settings.

3.    Click on advanced settings in the lower part of your screen.

4.    In Privacy, click on ‘setting for content…’

5.    Choose beneath ‘Cookies’ your preferred setting


 (d)    Safari

1.      Open Safari on your desktop.

2.      Click in the upper left corner of your screen on ‘Safari'.

3.      Click on ‘Preferences’

4.      Click on ‘Privacy’ in the upper submenu

5.      Choose your preferred setting


12.8    Blocking all cookies will have a negative impact upon the usability of many websites.

12.9    If you block cookies, you will not be able to use all the features on our website.

12.10  You can delete cookies already stored on your computer; for example:

(a)     Internet Explorer

1.    In Internet Explorer, select the Tools button, point to Safety, and then select Delete browsing history.

2.    Select the Cookies and website data check box, and then select Delete.

Erase cookies in Internet Explorer 8

1.    In Internet Explorer, select the Safety button, and then select Delete Browsing History.

2.    Select the check box next to Cookies.

3.    Select the Preserve Favourites website data check box if you don't want to delete the cookies associated with websites in your Favourites list.

4.    Select Delete.


(b)     Firefox

1.   To delete all cookies stored on your computer, either open the Cookies window as explained above and use the Remove All Cookies button, or else do the following:

2.   Click the menu button, choose History, and then Clear Recent History....

3.   Set Time range to clear to Everything.

4.   Click on the arrow next to Details to expand the list of history items.

5.   Select Cookies and make sure that other items you want to keep are not selected.

6.   Click Clear Now to clear the cookies and close the Clear Recent History window.


(c)    Chrome

You can remove first-party and third-party cookie information and data from your devices. If you remove cookies, things like saved preferences on websites might get deleted.

1.    On your computer, open Google Chrome.

2.    At the top right, click More - Settings.

3.    At the bottom, click Show advanced settings.

4.    In the "Privacy" section, click Content settings.

5.    Under "Cookies," click All cookies and site data.

·       To delete all cookies, click Remove all.

·       To delete a specific cookie, point to a site. To the right, click Close.


(d)     Safari

Choose Safari > Preferences, click Privacy, then do any of the following:

1.    Change which cookies and website data are accepted: Select a “Cookies and website data” option:

2.    Always block: Safari doesn’t let any websites, third parties, or advertisers store cookies and other data on your Mac. This may prevent some websites from working properly.

3.    Allow from current website only: Safari accepts cookies and website data only from the website you’re currently visiting. Websites often have embedded content from other sources. Safari does not allow these third parties to store or access cookies or other data.

4.    Allow from websites I visit: Safari accepts cookies and website data only from websites you visit. Safari uses your existing cookies to determine whether you have visited a website before. Selecting this option helps prevent websites that have embedded content in other websites you browse from storing cookies and data on your Mac.

5.    Always allow: Safari lets all websites, third parties, and advertisers store cookies and other data on your Mac.


12.11  Deleting cookies will have a negative impact on the usability of many websites.

13.     Our details

13.1    This website is owned and operated by Cozie NV. .

13.2    We are registered in Belgium under registration number BE06.657.064.46 and our registered office is at Simon Bolivarlaan 34 – 36, B-1000 Brussels, Belgium.

13.3    Our principal place of business is at Oktrooiplein 1 – bus201, B-9000 Ghent.

13.4    You can contact us via our contact page, by phone (+32 78 481 681) by mail (, by writing to the business address of our head office (Simon Bolivarlaan 34 – 36, 1000 Brussels, Belgium).

14.     By continuing to browse on this site, you agree and consent to the use of third-party cookies on our site. You can revoke this consent at any time.